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Healthy Hospital | Making Metrics Matter

As part of our ongoing commitment to helping hospitals support revenue health, Healthy Hospital is a program designed to bring hospitals specific benchmark data and educational resources to help analyze revenue performance. Our new Revenue Cycle Index is a simple way to assess your own financial performance and identify specific areas of revenue opportunity. Learn More

Get started by doing your own assessment of your hospital’s revenue cycle health

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By checking this box, I agree that RelayHealth may contact me to discuss revenue cycle solutions.


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Number of beds
Your results are calculated by averaging your scores in eight key performance areas. If you do not know your numbers, you may enter your size and location, leave the remaining fields blank, select ‘Calculate’, and you will receive average results for each key performance indicator for hospitals of your same size and geography. The data used for the comparison is based on internal McKesson data. The information contained in this calculator and the resulting calculation is for general information purposes only and does not constitute legal advice nor is it intended to be a guarantee of any particular business or financial outcome, all of which depend on a user’s particular situation.

? The percent of total charges that can be collected. Excludes self-pay patients.
Patient Pay Rate ? The percent of total payments assigned to patient responsibility
Claim Quality
Denial Rate ? The original denial rate expressed as percentage of claim dollars that were initially denied in relation to dollars billed on remitted claims.
Payer Reject Rate ? The percentage of claim dollars which received a payer report rejection from the payer in relation to dollars released.
Payment Velocity
Service to Release Days ? The number of days from statement through date until the claim is sent to the payer.
Release to Payment Days ? The number of days from release date until payment is received from the payer (excludes all self-pay including patient responsibility portion of claim).
Claim Acceptance Rate ? The percentage of submitted claims that passed all edits “and holds” in provider claims management system.
Unreleased Charge Ratio ? The ratio of average unreleased dollars to average submitted claim dollars.
By pressing this calculate button, you acknowledge that you accept and have read the Terms of Use. You further acknowledge that this calculator is intended to be used for informational purposes only. acknowledge that even if you are not a current customer, RelayHealth can utilize your information in order to work with you on future solutions.

Selecting the calculate button will generate an email containing your results. You may return to this site at any time to see your results by signing in as a “Returning user."

Health Score:

Your calculation is an average based upon your reported size and location. The calculation is an average based upon numbers you have provided and may or may not be representative This number allows you to see how you compare (based upon the numbers given) to those in your local area and of a similar size. The data used for the comparison is based on internal McKesson data.

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